We hope you love what you've ordered! But just in case you're not 100% satisfied, we've made the return process super easy.

Manufacturers, suppliers, or publishers other than ng.ecoflow.com, may provide their own policies. Please contact them for further information. Please note that return and refund policies may vary according to local laws and regulations. 

Cancellation

Customers can request a full refund within 24 hours after placing an order on ng.ecoflow.com.

Please note that we will charge a transaction fee if you apply for the refund 24 hours after the order is placed and before delivery has been made (4% for credit & debit card users).

Orders cannot be canceled more than 30 days after they are shipped.

Return

The return service is currently available for Nigeria orders only.

 If you are unsatisfied with your purchase, you may return the purchased items complete, unused, and in their original packing within 30 days of receiving them for an exchange or refund.

NOTE: Refurbished machines are final sale and can only be returned within 30 calendar days of purchase if there is a manufacturing fault that prevents the machine from functioning correctly (does not include cosmetic or design flaws).

 If 30 days have passed since your purchase, we cannot offer a refund or exchange.

 For quality issues, we will give you a full refund or one-time free replacement within 30 days of receiving the items.

 Please collect the package first if your order has been shipped and you want to return it. Then contact our EcoFlow Support to obtain instructions to return.

Please note that a double shipping fee may be deducted from the original payment if you reject the shipments.

You’ll be charged for shipping and a transaction fee (4% for credit & debit card users,) in the event of a return on South Africa orders. 

Return Process

Contact EcoFlow Support to start the return process. Please provide them with proof of purchase, such as an invoice. 

 You will receive instructions on how to properly pack the products and return them to us. Please make sure all components are included in the package.

Refund

After you have returned the product to our warehouse, we will issue a refund within 14 business days. You will be notified by email when your order is refunded. If you have not received the refund after 14 business days, please contact our service team.

Please note that return shipping costs include shipping costs and handling fees.

Return Shipping Cost

Product Shipping Cost

Please note that return shipping costs include shipping costs and handling fees.

After-sale Service Contact

• support.af@ecoflow.com
  
  for complaints and social media inquiries only
• Phone: + 234201889201
  (Service Hours: Monday to Friday, 9:00AM-5:00PM Only available in Nigeria
  )